Airfreight Logistics Associate Apprenticeship

Role Title: Airfreight Logistics Associate Apprenticeship
Business Unit:  DHL Global Forwarding
Location: Cedar Drive, Dublin Airport Logistics Park, St. Margarets, County Dublin

Scope of Role

• Liaise with transportation companies to create a good working
  relationship
• Prepare invoice for orders and deliveries as part of record keeping
  measures and evidence of transactions
• Ensure compliance with customs duties, controls, tariff, international
  conventions and agreements
• Keep records of all shipping activities, documenting procedures,
  guidelines and changes in procedures for reference purposes
• Create a safe working environment for yourself and other employees
  by adhering to safety measures to prevent accident and complications
  that may arise during work.

Learning Outcomes:

The Logistics Associate apprenticeship program involves acquiring the
knowledge, skills and competence to carry out the core tasks/responsibilities
within the warehousing, freight forwarding transport and logistics in order to
support the business needs and develop skills to prepare for future career
opportunities.

Reports to Days & Hours of Work

Airfreight Manager

4 days per week 9.00 – 17.30 during academic year (1 day attending college),
and Monday to Friday 9.00 – 17.30 otherwise

Key Accountabilities

Key activities

• Establish and maintain strong relationships with transportation
  companies through effective communication and collaboration.
• Prepare and manage invoices for orders and deliveries to ensure
  accurate record-keeping and transaction evidence.
• Ensure compliance with customs duties, controls, tariffs, and relevant
  international conventions and agreements.
• Maintain comprehensive records of all shipping activities,
  documenting procedures, guidelines, and any changes for future
  reference.
• Foster a safe working environment by adhering to safety measures to
  prevent accidents and complications during work.

Specialized knowledge across a variety of areas associated with:

• Understanding of the Supply Chain with particular focus on the
  modes of distribution including, Road, Air and Sea.
• Understand the role of supply chain management in relation to the
  overall business improvement process.
• Logistics and supply chain management (specifically inventory
  management, purchasing, warehouse management, outsourcing,quality management, information systems, transport management
  and planning, global logistics, customs and international trade)
• Understand the importance of customer service for logistics and
  supply chain and implementing its effective management.
• Management (communications, accounting, planning)
• Information systems in a logistics context, the essentials in the use of
  ICT and as applied in the logistics industry and focused on data
  collection, exchanging and manipulation; e-business and ecommerce
  in the world-wide-web.
• Understand the competencies required in an international Trade &
  Customs environment.
• Review the role and function of Customs in an era of International
  Trade, Globalization, EU Single Market and Brexit.
• Knowledge of how to set up a distribution network within the
  demand & supply Chain.

Skills:

• Ability to use Information Systems & personal computers
• The ability to apply management techniques to measure
  performance and make recommendations to improve business
  performance.
• The ability to be aware of the changing needs of their customers and
  how to adopt to these changes.
• The ability to apply best practice techniques to a range of logistical
  contexts and situations.
• Ability to work as part of a team.
• Recognise the advantages & disadvantages that alternative
  distribution / warehousing configurations can provide.
• The ability to develop a range of technical and managerial
  approaches.
• Team Collaboration: Engage proactively with the operations team to
  learn and contribute to the efficiency of air export operations,
  fostering a collaborative and productive work environment

Competencies

Relationships with others

• Communicates in an open and honest manner.
• Treats others with respect, develops trust and values diversity.
• Demonstrates sensitivity to diversity, i.e., culture, gender, age,
  religion, race disability.
• Develops effective relationships with employees, peers, and
  managers.
• Confidence in dealing with all levels in the business over the
  telephone and also on a face-to-face basis.
• Ability to remain calm when dealing with difficult people.
• Good listening skills and ability to respond in a clear, respectful
  manner.

Teamwork

• Commitment to fulfilling their role in a team.
• Supportive approach to other team members.
• Shares information, knowledge, ideas, and experience freely with
  others.
• Commits to team decisions and contributes to building a team spirit.
• Works collaboratively with others to achieve team or business objectives.
• Establishes acceptable levels of quality and quantity of work; reviews,
  recognises and supports achievement
• Encourages and motivates team members and work colleagues

Customer Orientation

• Basis decisions on how his/her actions impact on customers and DHL.
• Builds and maintains effective relationships with customers,
  suppliers, and other departments.
• Focuses on the needs of customer and seeks to meet and exceed
  expectations.
• Quickly and practically solves problems, seeking advice where
  necessary.
• Appreciates what customers want and continuously strives to meet
  customer expectations.

Problem Solving

• Identifies issues, problems, and opportunities.
• Deep dives to identify root causes of issues
• Applies formal problem-solving techniques
• Evaluates risk
• Gathers information and analyses cause and effect.
• Quickly and practically solves problems.
• Establishes effective work processes and measures.
• Documents and communicates awareness of the problem, solution
  and action taken.

Commitment to Excel

• Achieves work targets and is willing to take on additional
  roles/responsibilities.
• Continuously reviews current processes.
• Seeks and is open to feedback from others.
• Always behaves in a manner consistent with DHL’s values.
• Demonstrates a positive attitude to change.
• Flexible approach to work.
• Looks for opportunities in a changing situation.
• Provides detailed advice to others
• Takes initiative to keep skills up to date

Procedural Skills

• Ability to organize own workload across a range of responsibilities &
  meet deadlines.
• Ability to select appropriate procedures.
• Ability to follow procedures.
• Ability to meet procedural deadlines.
• Ability to improve an existing procedure.
• Ability to create a procedure.

Attention to Detail

• Ability to work with lots of data to high level of accuracy.
• Ability to apply high attention to detail to written (text) documents.
• Ability to follow through on procedures and ensure completion.

Skills / Qualifications

Expected years of experience (minimum)

• No prior experience is required; however, any relevant experience in
  logistics, warehousing, or administrative roles is a plus.
• Strong analytical skills and good communication skills
• Strong problem-solving mentality
• Demonstrates a positive attitude to change
• Generates enthusiasm and ideas for change within the team
• Seeks opportunities to improve existing routines or processes
• Communicates in an open and honest manner
• Treats others with respect, develops trust with Airlines and internal partners.
• Strong organizational skills, attention to detail, and effective
  communication abilities.
• Ability to work collaboratively within a team environment and adapt
  to a fast-paced operational setting.

Expected Qualifications

• H7/O6 or above in five leaving certificate (or equivalent) subjects. A
  minimum of grade O6 must be obtained in English. A minimum of
  grade O6 or a B2 or above in Foundation level must be obtained in
  mathematics.

OR

• Holders of a QQI Level 5 or Level 6 (or equivalent) in cognate areas
  (e.g. business, logistics and distribution, supply chain management,
  Etc)

OR

• Applicants may also be eligible to become apprentices via
  Recognition of Prior Learning (RPL).
• Completion of GDP (Good Distribution Practice) and air security
  training (internally provided) is required.
• Background checks (e.g., Garda) must be completed prior to
  commencing the role.
• Proficiency in basic computer applications (e.g., Microsoft Office
  Suite) and familiarity with logistics software is advantageous.
• Strong organizational skills, attention to detail, and effective
  communication abilities.
• Ability to work collaboratively within a team environment and adapt
  to a fast-paced operational setting.

The above statements are intended to describe the general nature and level of work performed by people assigned
to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company
reserves the right to revise or amend duties at any time.

Application contact:

Please send your CV together with an accompanying letter to : Sarah Mooney –